Survey Auto Repair Shop Customer Satisfaction Survey Thank you for choosing our auto repair shop. We value your feedback to help us improve our services. General ExperienceOn a scale of 1-5 (1 being poor, 5 being excellent), how would you rate your overall experience with Churchill Auto Care?12345How likely are you to recommend our services to friends or family? (0-10 scale, 0 being not at all likely, 10 being extremely likely)12345678910TransparencyDid you feel our pricing was transparent and clearly explained? Yes No Somewhat Do you think our repair services are priced fairly compared to other shops? Yes No Somewhat Were you provided with a clear and accurate pricing estimate before the repairs? Yes No Somewhat How satisfied are you with the overall value for money of our repair services? (1 being poor, 5 being excellent)12345What improvements, if any, would you suggest for pricing and transparency?Service QualityHow would you rate the quality of service provided by our technicians? (1 being poor, 5 being excellent)12345How would you rate the customer service provided by our service advisors? (1 being poor, 5 being excellent)12345Were your repairs completed in a timely manner? Yes No Somewhat Were you kept informed about the progress of your vehicle's repairs? Yes No Somewhat What improvements, if any, would you suggest for service quality?Digital Courtesy CheckDid you receive a digital courtesy check for your vehicle? Yes No I'm not sure If yes, how helpful did you find the digital courtesy check in understanding your vehicle's condition? (1 being poor, 5 being excellent)12345What improvements, if any, would you suggest for our digital courtesy check?CommunicationDid you receive text messages to confirm your appointment? Yes No I don't remember How would you rate the effectiveness of our text messaging system for communication during your service? (1 being poor, 5 being excellent)12345Do you prefer text messages to communicate with you during your service? Yes No Somewhat I prefer a phone call I prefer an email Were your questions or concerns answered clearly and in a timely manner by the service advisor? Yes No Somewhat What could we do to improve our communication with you?Online SchedulingHave you used our online scheduling system to make an appointment?Select OneYesNoIf yes, how would you rate your experience with the online scheduling system? (1 being poor, 5 being excellent)12345If you did not use the online scheduling system, what was the main reason? I prefer to call for appointments I didn’t know online scheduling was available I had issues with the system I prefer in-person scheduling Other (please specify) What did you mean when you selected "Other" in the question above?What improvements would you suggest for our online scheduling system?Additional FeedbackWhat did you like most about your experience with our auto repair shop?What areas do you think we could improve on?Is there anything else you'd like to share about your experience?Please share your name and email in order to be entered into our drawing for a $100 Sheetz gift card! Δ
